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Faizel Patel – 28/11/2020
E-hailing service Bolt, has boosted its focus on safety by introducing an emergency response button for passengers.
The SOS button, located within the Bolt app’s Safety Toolkit, enables passengers to connect quickly and easily 24/7 to private armed response teams, private emergency medical services, and roadside assistance if they are involved in any medical or security emergency while on a Bolt ride.
The new safety feature is at no cost to passengers and is enabled through an expansion of Bolt’s partnership with national safety platform Namola.
Gareth Taylor, Country Manager for Bolt in South Africa say the feature plays an important role during an emergency.
“If a Bolt passenger feels unsafe or if they are involved in an accident or any other emergency incident while on a ride, they can activate the Namola-linked SOS button in the Safety Toolkit on their Bolt app.”
Namola guarantees a call-back within 90 seconds, they establish the nature of the incident, send the appropriate response services to the passenger’s location immediately, and help passengers stay calm and safe while they wait for assistance to arrive.
The integration between Bolt and Namola’s technology platforms makes it possible for the emergency response teams to quickly ascertain passenger’s identity, location and contact information, the make, model and licence plate of the car, as well as their driver’s details.
Taylor says the partnership with Namola enables passengers to simply and quickly ask for help, enables the company to locate them and communicate with them, and dispatch the fastest possible appropriate help to their location.
The activation of the SOS button also automatically alerts the Bolt High Priority response team about any incidents. They can then liaise with the South African Police Service after the incident to provide them with all the necessary data and information needed to pursue their investigations.
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