Faizel Patel, Radio Islam News – 11-10-2016
Samsung has announced a total halt to production and a recall of its troubled Galaxy Note 7 smartphone, citing continued safety concerns over the device bursting into flames.
Analysts say the move could cost the world’s top smartphone maker $17bn (R 241 billion) a huge blow as it fights Apple for domination of the market.
In a statement released on Tuesday, Samsung says it recently readjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority.
“Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device.”
Samsung says it has asked all global carriers to stop sales of Note 7s and stop exchanging original devices for replacements, while it worked with regulators to look into the problem.
Samsung’s decision to pull Note 7s off the shelves for the second time in less than two months has raised doubts about the firm’s quality control, while industry commentators have questioned transparency at the tech giant.
Samsung did not immediately comment on whether it was considering ending Note 7 sales permanently or whether it had identified the cause for the fires in replacement devices.
– Agencies
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